General Conditions

These conditions are subject to the “Terms and Conditions”.

BOOKINGS

Accommodation reservations can be made by phone, electronically on the RiojaValley website, by email or through the reservation centers or any other means that allows it to be formalized.

Accommodation reservations must be confirmed, whenever the client requests it, by any system that allows their proof and accreditation.

The owner of the establishment may require those who make a reservation an advance of the price, which will be understood as the amount of the services to be provided. The advance will consist of a maximum of 50% of the total price of the reserved services.


RATES

The price established for the current date is shown in each apartment; however, clients are advised to inquire about availability and rates according to the seasons, number of guests and nights of accommodation.

Likewise, the prices of extra services offered are indicated.

Up to two children under 10 years old can stay for free if they stay in the existing beds, or in the cot available.


FULL PAYMENT

The remaining payment of the Invoice can be paid at any time by bank transfer confirmed by the company before arrival at the apartments, or in cash upon arrival at the apartments.


PAYMENT METHODS

The following payment methods are accepted:

  • PayPal
  • Credit / debit card
  • Cash payment in the apartment

TAXES

The law of Spain establishes that all reservations have a surcharge of 10% (I.V.A.). This tax is included in all our prices.


MODIFICATIONS OR CANCELLATIONS OF THE RESERVATION

At any time, the user may withdraw from the contracted services, having the right to a refund of the amounts paid, having to compensate the establishment as established in the following section, unless the withdrawal is due to unforeseeable circumstances or major force:

The amount of compensation will be, at most, the result of applying the following percentages to the amount delivered by the client as a reservation:

  1. Free if the cancellation is made 7 days before the scheduled day of entry.
  2. 50% if the cancellation is made between 7 and 4 days before the scheduled day of entry.
  3. 100% if the cancellation is made 3 days before the scheduled day of entry or if the client does
    not show up or notify his absence.

When the user of an establishment leaves it on a date prior to that established in the admission sheet, the owner of the establishment will have the right to receive 25% of the contracted services that remain to be used, except in cases of mayor force.


ENTRANCE / EXIT

The time of entry to the apartments will be, in general, from 2:00 p.m., and the departure time can
be made until 12:00 p.m. .

If the client wishes to enter or leave the apartment outside these ranges of hours, they should consult with Rioja Valley to assess this option after prior agreement with the client and if circumstances allow.


IDENTITY AND NUMBER OF CLIENTS

It will not be allowed to exceed the number of people agreed in the reservation and, the number of guests staying in the apartments, cannot exceed the capacity of each of them, except for children under two years of age.

In case of non-compliance, Rioja Valley reserves the right to request the abandonment of the apartment immediately and the guest will not have the right to request any type of compensation or refund.

All our guests must provide their name, ID, telephone number and email when making the reservation.

The DNI of all the people staying will also be provided at the time of arrival at the apartment in order to complete the guest registration form.


RESPONSIBILITIES

Rioja Valley is not responsible for incidents, problems or consequences derived from the use that clients make of the apartment during their stay, which include injuries or personal damages of various kinds, losses due to theft, fire, criminal activity, among others.

In the event of a breakdown unrelated to misuse that the client may give to an apartment and makes it impossible to stay in it, Rioja Valley is responsible for solving it in the shortest possible time, prior notification by the client. If the problem cannot be solved, Rioja Valley undertakes to provide the client with another apartment with similar characteristics or to reimburse the total cost of the invoice.

All clients and guests that they may have explicitly declare that they will use the apartment at their own risk and exonerate Rioja Valley from any type of compensation.

Rioja Valley will not be responsible for the loss of any object or property by the client.

Guests are responsible for all damages and alterations to the rented apartment or furnishings, to the extent that signs of wear and tear from normal use are exceeded.

It is the customer’s responsibility to pay for the misuse of the electronic lock and to cover the additional cost for changing the lock.

Rioja Valley will deliver the apartment to its clients in perfect conditions of use and cleanliness, it is the client’s responsibility that upon leaving the apartment, it remains in a logical condition of cleanliness and order. In the event that the apartment is delivered in unreasonable conditions, Rioja Valley reserves the right to charge an extra fee equivalent to two hours of cleaning service.

We ask that any incident that occurs during your stay be communicated to Rioja Valley as soon as possible so that it can be corrected if necessary.

Rioja Valley is not included in any neighborhood community.


GUEST BEHAVIOR

We ask that our guests behave appropriately. All tenants want to enjoy their stay and the apartment is integrated into a community of neighbors with its own rules of behavior:

  • Animals are not allowed in the common areas or the apartment itself.
  • Smoking is not allowed.
  • It is forbidden to drag suitcases in the common areas of the building.
  • Avoid noises in common areas, conversations in a very loud tone of voice, musical broadcasts …
  • that could alter the tranquility of other residents of the building.
  • Respect the rules of cleanliness and hygiene in all common areas of the building.

Try not to make too much noise or put the music too loud, respecting the hours established by the municipal regulations that regulate the side of silence from 00.00 to 08.00 both in the apartment and in the common areas of the building. If neighbors complain or if they have to call the police, you must vacate the apartment without the right to compensation or refund of the amounts paid.

Remember that parties are NOT allowed.

Any breach of the terms and conditions gives the company the right to demand the immediate abandonment of the apartment by the client, without the right to request any type of financial compensation or refund from Rioja Valley.

When you book an apartment with Rioja Valley you are unconditionally accepting our terms and conditions, so if you have any questions or queries, it is advisable to clarify them before booking.


AVAILABILITY COMPLAINT SHEET

Rioja Valley has a complaint form available to the customer who requests them.

This establishment welcomes and complies with the provisions of the state and regional regulations on tourist apartments.

We are very attentive to the quality of the services we offer. We take care of the details and take note of the improvements, whenever possible, suggested by the clients. We listen to our clients.
In this way we constantly keep up to date on the wishes and expectations of those who choose us.